Why Use a Managed Service Provider: The Key Benefits

To remain successful, a business must devote time to discovering new ways of improving operations and focusing on cost-effectiveness. It’s not an effortless task, and because of this, you may need a third party to step in.

If you’re on board with outsourcing, now would be the perfect time to consider a managed service provider (MSP), which is a third-party company that is in charge of managing customer information technology (IT) infrastructure and end-user systems remotely. 

Not only will they handle IT infrastructure and end-user systems for you with the latest technology, but it’s also a much more cost-efficient solution compared to break/fix IT

Stick around—we’ll make sure to throw in some compelling arguments on why leveraging a managed service provider will truly streamline your business operations. 

What Is a Managed Service Provider?

First, let’s dive deeper into the definition of this service. So, what is a managed service provider?

As mentioned earlier, it is a third-party company that specializes in remotely managing customer information technology (IT) infrastructure and end-user systems. Whether it’s for small businesses, schools, or government offices, all these entities can benefit greatly from the various managed services available today—such as cloud printing management, digital document management, managed print services, print security audit service, and so much more.

Managed service providers are the breakthrough modern enterprises need. It’s a convenient method to enhance IT services—so you can focus on the other important aspect of your business knowing that the IT department is running at its most optimal with the latest technology.

What’s the Objective Behind These Services?

The objective is to make life easier for business owners and employees by overlooking and effectively fixing IT issues that appear in everyday operations. With the help of monitoring technologies, a managed service provider can look after your IT infrastructure 24/7.

These are just a couple of areas in which MSP are considered a necessity:

  • Managing user access to accounts on company systems;
  • Adding cyber security services; and
  • Offering technical help/desk support.

A CSM and an IT personnel discussing managed services

The 3 Key Reasons You Need a Managed Service Provider 

1. Cost-Effectiveness

The most common reason businesses turn to managed service providers is because they can help you cut back on costs. If you’re in a constant pursuit of new alternatives to help your business get the job done efficiently at a reasonable price, then managed service providers are the ultimate solution. 

Managed service providers are rising in popularity because they focus on solving the problem instantly so you and your employees can focus on other important tasks. Instead of waiting for the issue to progress and cause a chain of negative events, MSP works on:

  • Identifying the problem;
  • Diagnosing the problem; and
  • Troubleshooting the issue before it progresses.

Just take this into account: Each time a network downtime issue occurs, it can take a toll on the business by extracting approximately $5,600 per minute—this is why it’s vital to have a team of experts at the ready to address the problem instantly. 

2. Next-Level Customer Service

Managed service providers are known for their next-level approach and customer services. Businesses will be appointed a team that will be 110% devoted to them. This way, the team will have a chance to familiarize themselves with your company’s internal processes in order to solve problems with more knowledge and precision.

Managed service providers can also act as the intermediaries between you and your vendors. They’ll usually be led by a customer service manager (CSM).

Even if it happens that the CSM is currently “out of office,” this won’t take a toll on your business. Instead, you’ll be forwarded to a stand-by contact ready to help.

3. A Variety of Solutions

Another valuable benefit of choosing a managed service provider is the variety of solutions you’re provided with.

Offering general one-size-fits-all solutions won’t cut it for some businesses. They need the customer service provider to tend to their individual needs. This could be anything from customer management software (CMS) to accounting software.

The great thing about managed service providers is that they actually offer this accounting software with the aim of measuring the transaction. This can be done through surveys, notes, or campaigns—whichever suits the business best.

The end result?

A reliable, unproblematic data control system. That’s why more businesses are choosing the route of managed IT services.

 Various icons representing managed services

Choose Integr8 As Your Managed Service Provider 

If you’ve wondered, “Why use a managed service provider?” now you know exactly how this tool can effectively elevate your business operations.  

Making cost effectiveness and proper execution of functions your top priority is possible with Integr8. With our cloud printing management, digital document management, managed print services, and print security audit service, you can streamline your business’s processes like never before. 

Make us your choice, and elevate your workspace with the help of our managed print services!

Contact us to learn more.   

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